Terms and Conditions

Welcome to Eterna. By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

Acceptance of Terms: By browsing, shopping, or engaging with our website, you acknowledge that you have read, understood, and agree to be bound by these terms.

Modifications: Eterna reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website constitutes acceptance of the modified terms.

Eligibility: You must be at least 18 years old to make purchases on our website. By using our services, you represent that you meet this age requirement.

Account Creation: To access certain features and make purchases, you may need to create an account. You agree to provide accurate, current, and complete information during registration.

Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.

Account Termination: Eterna reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent activities.

Product Descriptions: We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions or other content is error-free, complete, or current.

Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice.

Availability: Product availability is subject to change. We reserve the right to limit quantities or discontinue products at any time.

Errors: In the event of a pricing or product description error, we reserve the right to cancel or refuse orders placed for products listed at incorrect prices.

Order Placement: By placing an order, you make an offer to purchase products. All orders are subject to acceptance by Eterna. We reserve the right to refuse or cancel any order for any reason.

Payment Methods: We accept various payment methods including credit/debit cards, net banking, UPI, and digital wallets. Payment must be received in full before order processing.

Payment Security: All payment transactions are processed through secure payment gateways. We do not store your complete payment card information.

Order Confirmation: You will receive an order confirmation email once your payment is successfully processed. This confirmation does not signify acceptance of your order.

Shipping Coverage: We currently ship to all serviceable locations across India. Delivery times may vary based on your location.

Delivery Timeline: Standard delivery typically takes 5-7 business days for metro cities and 7-10 business days for other locations. Express delivery options may be available at checkout.

Shipping Charges: Shipping charges are calculated based on order value, weight, and delivery location. Free shipping may be offered on orders above a specified amount.

Tracking: Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.

Delivery Issues: Please inspect your package upon delivery. Report any damage or discrepancies within 48 hours of receipt.

Return Window: Products may be returned within 7 days of delivery for a refund or exchange, subject to our return policy conditions.

Eligible Returns: Items must be unused, unworn, unwashed, and in original condition with all tags attached. Certain items such as intimate wear, cosmetics, and sale items may not be eligible for return.

Return Process: To initiate a return, contact our customer service team with your order details. We will provide return instructions and a return authorization number.

Refunds: Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

Exchange: Exchanges are subject to product availability. Size exchanges will be processed as a return and new order.

Ownership: All content on this website, including text, graphics, logos, images, designs, and software, is the property of Eterna or its licensors and is protected by Indian and international copyright, trademark, and intellectual property laws.

Restrictions: You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content from our website without prior written permission from Eterna.

Trademarks: Eterna and all related logos and brand names are trademarks of Eterna. Unauthorized use of these trademarks is strictly prohibited.

Disclaimer: Our website and products are provided on an 'as is' and 'as available' basis. We make no warranties, express or implied, regarding the website's operation or the products offered.

Liability Limits: To the maximum extent permitted by Indian law, Eterna shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Maximum Liability: Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the product or service in question.

Applicable Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Jurisdiction: Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts located in [Your City], India.

Compliance: You agree to comply with all applicable Indian laws and regulations when using our website and services.

Informal Resolution: In the event of any dispute, we encourage you to contact us first to seek an informal resolution. Most concerns can be resolved quickly through direct communication.

Mediation: If informal resolution is unsuccessful, both parties agree to attempt mediation before pursuing legal action.

Arbitration: Any unresolved disputes shall be settled through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.

Data Collection: We collect and process personal information in accordance with our Privacy Policy and applicable Indian data protection laws, including the Information Technology Act, 2000, and related rules.

Data Usage: Your personal information is used to process orders, improve our services, and communicate with you about your purchases and our offerings.

Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Third-Party Sharing: We do not sell your personal information to third parties. We may share data with service providers necessary for order fulfillment and business operations.

Your Rights: You have the right to access, correct, or delete your personal information. Contact us to exercise these rights.

Severability: If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

Entire Agreement: These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Eterna.

Force Majeure: Eterna shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, or government actions.